TERMS AND CONDITIONS
Upon engaging our professional resume writing services, you, the Client, agree to accept our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time and without notice, and your continued use of our services following any change shall be deemed t your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. Furthermore, your access to and use of Public Service Resumes and other websites owned up us are subject exclusively and strictly to our Terms and Conditions. By using this website, you agree to abide by the Terms and Conditions. If you do not agree to abide by these Terms and Conditions, you must immediately stop using our services.
We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to an order being placed and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services, or changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.
In no event shall Public Service Resumes be liable for any direct, indirect, incidental, consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, lost opportunities, arising out of or in any way connected with the use or performance of our services. Under no circumstances will Resume Services Australia be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, or non-performance of third parties.
Public Service Resumes make every attempt to provide accurate and quality work. However, we do not guarantee any results/outcomes from our work in assisting our Clients in obtaining and/or finding employment. We do not guarantee interviews and successful results from interviews with the assistance of our interview skills coaching and all our other services provided.
These Terms and Conditions and subsequent agreements are governed by and interpreted in accordance with the law of the State of Queensland, Australia without giving effect to any principles of conflicts of laws. You, the Client agree to the jurisdiction of the courts of Queensland to determine any dispute arising out of this Agreement.
You, the Client, acknowledge that any document provided by Public Service Resumes is based solely on information provided by you and that we cannot warrant the accuracy or truthfulness of your response. The Writers contracted by Public Service Resumes are professionally trained Resume Writers and are not expected to be industry experts. The work that is produced on your behalf is a result of the information that you provide, combined with professional writing skills.
You, the Client, agree that Public Service Resumes entire liability, and your exclusive remedy, with respect to any service(s) provided under our Terms and Conditions and any breach of this, is solely limited to the amount you paid for such service(s). Public Service Resumes shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of its services or for the cost of procurement of substitute services.
Public Service Resumes will not be liable for the Client and the Client waives any right it has to claim, any loss of income, loss of profit, production, contract, customers, goodwill, opportunity or business, or any indirect, special or consequential loss or damage of any nature whatsoever arising under or in connection with writing services or interview skills coaching, or these Terms and Conditions, whether in contract, tort (including negligence), under statute, in equity or otherwise.
You, the Client agree to hold harmless and indemnify Public Service Resumes, and its employees, agents and representatives, from and against any third party claim arising from or in any way related to your use of the service, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees, of every kind and nature.
You, the Client acknowledge and agree that Public Service Resumes will retain ownership of all Intellectual Property created as a result of or in connection with the Interview Skills Coaching Services, Resume Writing, Selection Criteria Writing Services and other Services associated with the company which produce intellectual property.
REFUND AND CANCELLATION POLICY
We do not issue refunds at Public Service Resumes. Please note, if you change your mind after paying for our service, prior to your phone consultation, there will be a minimum $60 cancellation fee. Refunds cannot occur after your phone consultation.
Our 30-day guarantee period applies to all jobs. Upon receipt of your final documents, the Client will be given up to 30 days to make changes/reviews that are within reason. This is the opportunity to make accurate changes to ensure satisfaction. Public Service Resumes determines the scope of reasonable modifications. If after the 30-day period you require further changes, charges will apply.
If you wish to make any changes within the 30-day period, please send a written request, briefly outlining your request to your Public Service Resumes Writer and please CC firstname.lastname@example.org and email@example.com.
INFORMATION PROVIDED BY YOU
In order to proceed with services with Public Service Resumes, we require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by us is collected via correspondence from you. This may be via the telephone, Email, mail, or directly through our website. Any details collected from Public Service Resumes Clients are required in order to provide you with our products and/or services, and a high level of customer service.
The security of your personal information is important to us. When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Public Service Resumes may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Public Service Resumes does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
We reserve the right to modify this privacy statement at any time, so please review it frequently.
Any products or services ordered from Public Service Resumes will only be commenced once receipt of payment has been received and all appropriate information and material has been received from the client, and an order email has been sent.
Payment can be made by Credit/Debit Card, Direct Deposit, or PayPal. Proof of purchase must be provided for your order to proceed.
All prices quoted on the Public Service Resumes website and by our Sales Consultants are in Australian dollars, and all transactions are conducted in Australian dollars. GST is included in the prices quoted on the website.
WHAT HAPPENS NOW?
THE STEP-BY-STEP PUBLIC SERVICE RESUMES CAREER DOCUMENT PRODUCTION PROCESS
Once your payment has been processed, you will receive an email confirming your payment. You will also receive an order email, which is also sent to your Writer. This email contains details about your order such as any due dates and what you are required to provide, including the very important Resume Information Form.
The Writer assigned to your order will make contact by phone and/or email to prepare for and arrange your consultation, as well as remind you of any information you are required to provide. Please ensure you schedule a time that you will be able to give your full attention to the Writer.
PRIOR to your consultation, you are required to email your assigned Writer the following;
§ Your completed Resume Information Form
§ Existing resume (if you have one)
§ Copy of the position advertised if you are applying for a specific role
§ Any other relevant documentation that may assist with your order
(Email addresses are included in the confirmation email with Resume Information form. Please ensure all correspondence between you and the Writer is cc’d to firstname.lastname@example.org.).
DURING your consultation, you must be prepared to work collaboratively with your writer. This includes answering any questions asked with detail, as well as explaining any industry specific terms and information to be considered. Your Writer is not expected to be an industry expert and the information included in your documents is only as detailed as you are able to provide.
Your telephone consultation will last anywhere between 30 minutes to one hour. During this time, your Writer will ask you questions about your career history, yourself, your professional goals and aspirations. In the instance you have a key selection criteria or statement order, you will be required to provide demonstrated examples that back up and substantiate your claims to the specified points. This is your opportunity to be open and honest and share as much as possible so that the Writer can create a professional, compelling and accurate representation of your professional self that will successfully sell you to potential employers. Without this information, your Writer’s ability to craft a winning resume is limited.
Please note: not at any time is your Writer expected or required to make up information or examples on your behalf. All information that you provide must be factual and a direct representation of your skills, experience and/or qualifications. If you struggle to come up with suitable examples that demonstrate this, you may decide that you are not suitable for the role you are applying for. In these instances, your funds will be held in credit for a more suitable application or your Writer may provide you with a more generic document.
Your Writer will now use all of the information you have sent via email, as well as any notes that were taken during your phone consultation and to create your professional documents. This will be completed in time for the rest of the processes to be completed and will be based on the deadline specified in your order email.
Your writer sends the completed content for your documents to our editing team who ensure punctuation, grammar and other errors are eliminated.
The editing team either sends your completed documents directly to you or to our graphic design team who will create an eye-catching, unique professional design to present your information to ensure a high-quality, stand-out document that will immediately get noticed, read and remembered. This is a critical step in creating a professional and polished image of you as a candidate.
The graphic design team send your documents to you. The entire process usually takes seven working days from the date of your consultation, unless you have specified you require an express service.
At this stage, if there are any changes that need to be made to your documents, please follow the steps outlined in the email your documents are attached to. This usually involves contacting your Writer directly for any content changes, our editing team for any spelling or grammatical issues, or our graphic design team for any design-related concerns.
WARRANTIES AND LIABILITY
While every effort is made to ensure that the content of this website is accurate, the website is provided ‘as is’ and Public Service Resumes makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content of this site is provided in good faith, we do not warrant that the information will be kept up-to-date, be true and not misleading, or that this site will always (or ever) be available for use. We do not warrant that the servers that make this website available will be error, virus or bug-free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading. Public Service Resumes offers service advice and suggestions only. Whilst we provide suggestions in good faith for your service, we cannot guarantee the suggestions provided will procure employment with any particular employer.
The Client accepts that the service is subjective to a certain degree, opinions vary and that we cannot guarantee any amelioration to your job prospects. In no event will Public Service Resumes be liable to you for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever arising out of or in connection with the use of our services, whether or not you have been advised or the possibility of such damages. Under no circumstances shall Public Service Resumes be liable to you for any amount for services rendered pursuant to this agreement. To the maximum extent permitted by applicable law, you hereby release, and waive all claims against Public Service Resumes and its employees and agents from any and all liability for claims, damages (actual and consequential), costs and expenses (including litigation costs and attorneys’ fees) of every kind and nature, arising out of or in any way connected with use of the Service.
LICENCE TO USE THIS WEBSITE
By using this website, you agree to the exclusions and limitations of liability stated and accept them as reasonable. Do not use this website is you do not agree that they are reasonable. The material on this website, including texts and images, is protected by copyright law and is copyright to Public Service Resumes unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use or material. No part of this site may be distributed or copied for any commercial purpose or financial gain. All intellectual property rights in relation to this website are reserved and owned by Public Service Resumes.
Public Service Resumes is 100% Australian Owned and Operated