Queensland Corrective Services Application Services

Professional Resume and Cover Letter Writing for QCS Roles

Applying for a role with Queensland Corrective Services (QCS) requires a clear, compelling, and professional application tailored to the specific role. Most positions, whether frontline or administrative, ask for a targeted resume and a two-page cover letter that aligns your experience with key role responsibilities, QCS values, and the Capability and Leadership Framework. If you are applying for a Custodial Correctional Officer (CCO), Case Manager, or Probation Officer position, our team is here to help.

At Public Service Resumes, we are experienced in writing resumes and cover letters for QCS roles. Our team of writers are skilled in drawing out your experience and demonstrating your alignment with QCS’s mission of community safety and offender rehabilitation.

What We Include in a QCS Resume

Your resume must communicate your suitability for the complex and often high-risk environments of corrective services. We include:

Career Overview – A summary of your professional identity and suitability for QCS
Work History – Key duties, role context, and measurable impact in each position
STAR-Based Key Achievements – Evidence-based examples aligned to the QCS Capability and Leadership Framework
QCS-Relevant Training – Tactical and security training, mental health awareness, trauma-informed care, risk mitigation, and compliance
Behavioural Capabilities – Including communication, conflict resolution, leadership, teamwork, and cultural capability
Professional Development – Formal qualifications, short courses, and relevant certifications

The QCS Application Process

Most QCS roles require a targeted resume and a two-page cover letter that clearly outlines how your skills and experience align with the advertised role. Selection is merit-based and may involve additional stages, such as psychometric testing, panel interviews, physical assessments, and integrity checks.

Targeted Resume: Clearly tailored to the QCS role and aligned with capability expectations
2-Page Cover Letter: Structured and compelling evidence of your suitability for the role
Behavioural Competencies: Including safety, accountability, professionalism, and cultural awareness

Our QCS Application Writing Approach

We take a collaborative approach to writing QCS applications, ensuring your experience is mapped to the expectations of the Capability and Leadership Framework and QCS’s core values. Whether you’re applying for an operational, leadership, or support role, we ensure your documentation reflects your readiness and professionalism.

1:1 Phone Consultation – Understand your experience, goals, and QCS role fit
Tailored Resume – Aligned to the QCS job ad and relevant capabilities
STAR-Based 2-Page Cover Letter – Clear examples matched to role requirements and QCS language
Behavioural Capability Mapping – Aligning your achievements with values such as integrity, respect, and accountability
Professional Formatting – Clean, consistent, and ready for upload to SmartJobs

Common QCS Roles We Support

Our writers work with candidates across a wide range of QCS roles, including:

Custodial Correctional Officer (CCO) and Supervisor roles
Case Manager / Program Delivery Officer
Probation and Parole Officer / Senior Case Manager
Administrative and Professional Roles – HR, Projects, Policy, Training and Compliance

We also support career changers from Defence, Police, Emergency Services, and Security backgrounds entering the QCS workforce.

QCS Values and Diversity Commitment

Queensland Corrective Services is committed to building a safe, inclusive, and ethical workplace. Its values of professionalism, integrity, accountability, innovation, and empowerment are central to recruitment. We ensure your documents reflect:

Alignment with QCS values and contribution to safer communities
Cultural capability and inclusion, especially for roles involving First Nations engagement
Support for rehabilitation, reform, and reintegration

Our QCS Application Services

Detailed Phone Consultation – Explore your experience and career direction
Tailored Resumes – Structured, QCS-specific, and professional
2-Page Cover Letters – Aligned with the job ad and key capabilities
Review Period – We offer 45 days of updates and ongoing support
Additional Services – Interview coaching, LinkedIn profiles, and additional role targeting

Get Started with our QCS Application Services

Take the next step in your public safety career with a professional application package designed to help you stand out. At Public Service Resumes, we understand the demands of QCS roles and the importance of getting your application right the first time.

Contact us today for a free consultation and discover how we can help you gain a competitive edge in your QCS application.

Our Google Reviews

I can’t thank Meaghan enough for the guidance and support throughout my interview preparation. Her coaching gave me the confidence, clarity, and strategies I needed to perform at my best and survive the panel. The feedback was always constructive, practical, and tailored to my strengths and areas of growth. Meaghan was incredibly generous with her time and I highly recommend her and the public service resume team to elevate your interview skills.

Kristie Kenward

13:57 27 Sep 25

Highly recommended. Wanted to improve my resume and was fortunate to get in contact with Beejay, the customer service manager and the writer Abby for the formal, punctual and excellent resume. Thank you

Terrence Henry

13:22 25 Sep 25

I was struggling at interview stage, BJ and his team coached me through the process, provided excellent guidance and knowledge about the public service framework. Don't bother going to others, these guys are the real deal!

Dooley Chick

02:16 26 Aug 25

I worked with Meaghan at PSR. I found her services very professional and of high standard. I recommed PSR as I got a job thanks to their support with tailored resume,cove rletter an dinterview preparation.

Kavita Sharma

00:26 19 Aug 25

As an aspiring public service officer, I understand that first impressions matter—especially when your résumé is often your only introduction to a selection panel. Steve transformed my résumé from a functional but uninspired document into a polished, professional showcase reflecting my skills, values, and commitment to serving the community.Before Steve’s help, my résumé listed my experiences but didn’t tell my story. Steve reorganised the content with the precision of a policy drafter—every section now flows logically, each achievement is framed in clear, impactful language, and my community engagement and leadership experiences are presented with the weight they deserve.What impressed me most was Steve’s ability to tailor the tone and structure for the public service context. He ensured my competencies aligned with key selection criteria without overloading the reader, making my résumé compelling and informative.The result is a document I’m proud to submit for any public service opportunity. It demonstrates what I’ve done and who I am as a candidate—capable, ethical, and ready to contribute.If you want a résumé that does more than just list your qualifications, Steve is the professional who can make it stand out.

DOTE FISH

21:11 12 Aug 25

I am absolutely ecstatic about the quality of my final resume and covering letter. I went through it with a fine tooth comb and there was not one mistake in any of the documents. The level of professionalism and the speed of delivery is a credit to PSR. I also want to call out Francis who wrote both my resume and covering letter. We spent over an hour on the phone discussing many aspects of the role and he nailed everything. If you are looking for a Public Service job this company is a must and it is money well spent.

Bob

02:59 18 Jun 25

Can't thank Melonie enough for her superb work on both my application and my resume. A truly stellar representation of my career. Thanks so much!

Jason Daly

20:36 03 Jun 25

I contacted Beejay of Public Service Resumes in September 2024 for assistance with a Qld Health job application. Sara was assigned as my writer and collaboratively the 2 page statement was addressed and Sara created a modern and up to date resume which earned a merit for the effort. I have contacted Beejay again for another Qld Health job opportunity and Sara was assigned as my writer and she has been very supportive with tackling the 2 page statement, resulting in an interview being offered. So hopeful of a good result and I highly recommend the Public Service Resumes group to calm your nerves and assist with addressing what HR staff are looking for in job applications. Thank you Sara for your encouragement and support with my applications.

Disha Davis

23:03 08 May 25

Excellent service. PSR helped me achieve an interview and ultimately the job I went for. Certainly recommended.

Michael Edrich

00:47 15 Jan 25

Friendly service, professional and talented!

Tessa Dean

00:30 05 Jan 25

Beejay and Abi did a amazing work, very personal and great results will def use them down the line

Willliam Maclean

08:45 13 Oct 24

Highly recommended, this is an excellent service! I cannot speak highly enough of Bee-Jay and senior writer Meaghan. All staff are insightful, very professional, committed and clear in all communications. All deadlines are met, writers happy to work with you, take feedback and listen to your needs. I have only ever had positive and productive interactions with Public Service Resumes.

Jannine Kaye

00:30 06 Sep 24

Great fast and proficient service, I dealt with Melanie who very much hit the mark. I'd highly recommend.

Caz Bannan

04:16 30 Aug 24

Highly recommended! Big shout out to Steve!Amazing service especially from Steve he went 'above and beyond' to ensure my Resume was tailored to my needs. Thank you for everything Steve!

Aaron Cormack

21:46 05 Jul 24

HiI highly recommend this firm for your professional resume needs and special thanks to Kristie who did a fantastic job on my resume...Looking forward to doing business with you in future...Thank you

Jessica Singh

05:35 05 Jul 24

Highly recommended! They have helped me several times. I needed a new resume - from start to finish - 10/10. Kylie my resume writer was awesome! Once again - thank you!

Reece Powell

08:37 08 Jun 24

Thank you for your services with making me a resume. A very special thank you to Berny who, after one phone call was able to capture everything I needed placed into the resume, reorganise the info, sort it all out and produce a professional resume. It is also noteworthy to say that PSR also give a Word.doc version.

Jean Cashmore

06:45 07 Jun 24

I would definitely recommend using the services.the whole team is very helpful and professional. Super engaging takes your feedback onboard and come up with a tailored solution from start to end.And the result a was able to secure the position for which I applied for.will use reuse their service in future again.Sunil

Sunil Shivanandan

04:21 18 Apr 24

Exceptional service received from Beejay and his team. The process from start to finish was prompt and efficient. I was cutting it close with the application deadline but Steve saved the day! He was flexible with consult times and obtained all required info to compile the key selection criteria and was informative about the application process in the public sector. I would highly recommend their services! 😊

Whitney Smith

04:30 07 Mar 24

Really happy with the result, would recommend this service to anyone that is in need of help with their job applications.

Soggsy

00:59 14 Dec 23

Nathalie Keast

04:21 05 Dec 23

The service from Public Service Resumes is second to none. From the moment you make an enquiry, you will receive outstanding service and personalised attention. The process with the writer was enjoyable and Meaghan was clearly well prepared before our meeting. She had intimate knowledge of my skills and what I was wanting to achieve with the resume service. Add to that, the fact that this company has intimate knowledge of how to write targeted responses, you are on an absolute winner with this company. My husband and I have both used this service and have both made it to the next stage of job applications, thanks to Public Service Resumes. Gold star recommendation.

Dizzy

07:07 07 Oct 23

Great experience dealing with these professionals. The whole process from go was very simplified, introduction phone call and follow up email, payment method, consultation with assigned writer, and final editing of the draft for approval all took place within a specified timeframe in order to meet my application deadline. End result an amazing Resume.

Anne Thompson

12:54 13 Sep 23

Thank you Beejay and Melanie for the fast and quality service in writing my selection criteria. I got the job! I would highly recommend their services.

Mary N

01:02 22 Aug 23

Beejay and Kimberley did a fantastic job on my resume. Highly recommended

Gladys Garcia

08:10 31 Jul 23

Can not recommend their services enough. I have used them twice now and both times I have secured new employment due to the quality of the cover letters written by Public Service Resumes.The process is made easy from the initial call with my writer who sort as much information from me as possible to get a clear understanding of how I meet the application criteria. To the final product. I found that my request for amendments and adjustments was easily received and implemented into the final product.They made the whole process enjoyable on both occasions. I will be using their services for further employment applications.

Perrin Ward

06:27 20 Jul 23

Very professional service from Beejay and Kirstie. Easy to deal with, and they produced a great resume and cover letter. On time. In using their services, it gave me a time to focus on other things. Highly recommend.

Alison L

23:19 14 Jul 23

Absolutely love the services. I have used over and over . Work is on point and always meeting my tight time frames. Highly recommend look forward to reaching out for help again. Your work excites me

Nadin Teghlobi

01:57 03 Jul 23

Love their customer service. They not only guided me to prepare for the interview well they helped me with statements. Their support gave me confidence to face the interviews.

Madhavi Chandrasekara

01:33 01 Jul 23

Jaqueline from Public Service Resumes wrote my resume, selection criteria and cover letter for a mid senior level position with the state government. I was shortlisted for the interview process. Prior to the interview I received coaching from Jaqueline which was very helpful. I received feedback that whilst I wasn't successful in getting the position , I came a close second. I was told I interviewed very strongly and encouraged to keep applying to government positions. Whilst I didn't get the position I was very pleased to be shortlisted to an interview and then receive such positive feedback from the interviewer. Thanks Jaqueline and Beejay for your assistance. The process has been a great boost to my confidence.

Diana Iezzi

00:24 17 May 23

Have used Public Service Resumes for years, to date I have secured 3 jobs thanks to their quality work. Always friendly and super helpful, highly recommend!!

Josh Ua

02:13 25 Apr 23

Absolutely brilliant service from start to finish. Great communication and fantastic end result. I cannot thank you enough.

Rachel Payet

23:16 20 Apr 23

I was impressed with the documents. The resume wording was not something I would have written myself, which is why I engaged experts. Formatting and design were amazing too. delivered ahead of schedule. the process from start to finish was seamless

blake chitty

07:40 18 Apr 23

The whole experience was fantastic. From initially liaising with Beejay, through to working on my selection criteria with Meaghan the process was extremely professional and service focused. The work had a very quick turnaround time and resulted in an interview. Public Services Resumes helped me update my resume and selection criteria. Well worth the purchase and time.

Jacob Curulli

08:11 16 Apr 23

Could not recommend highly enough. Louise was an absolute pleasure to liaise with and captured complex history in some very "out of the norm" industries and projects perfectly. Just an all-a-round great experiance.

Murray Decker

01:48 12 Apr 23

From the moment I contacted Beejay at Public Service Resumes I was confident that I was in the right hands for a new resume. Kristie was excellent and understood my requirements. She put together a great resume and covering letter within the very short time I had to submit resume and did not disappoint. Highly recommend and will use again. Thanks team.

Jimi

00:13 22 Mar 23

The Resume Service was exceptional. The writer and the finished product has given me the confidence to apply for positions that are commensurate with my experience. Whilst I knew I was capable, I was not receiving any interview requests. It is early days with my newly minted resume, however I remain very hopeful.Very fast turnaround and worth the money.

Lyn

02:20 18 Mar 23

I am extremely happy with the documents and the quality service provided. I have also forwarded your details onto a number of acquaintances who are also looking at incorporating a service such as yours for future job opportunities that they are applying for?Louise, thank you very much as the results from our continued correspondence via email, phone and messaging was fantastic. I am also looking at one more application response and I am very hopeful that I may be fortunate that you have the time to work with myself again as I believe you have been a credit to the company you work for and also myself in getting a high quality resume professionally tailored to my needs.Thank you

Graham Clark

05:03 09 Mar 23

After applying for a number of jobs on my own and not getting anywhere, I thought I’d give Public Service Resumes a go! Prompt professional service, friendly staff and an interview first go! Highly recommend!

Nova Marti

09:45 08 Mar 23

I received exceptional service from Public Service Resumes. I was in a hurry to get my resume updated as there was a job I wanted to apply for that had been advertised a few days before I saw it. I contacted PSR and Beejay was in touch very quickly to set up an interview with Jackey. Jackey was super professional and knew how to put the right content in the resume to have the strongest impact. PSR had indicated a six-day turnaround but I requested the resume as soon as they could provide it. Less than 48 hours after my interview with Jackey I had my resume back and ready to go. I was really happy with how it looked and the content. It's a no-brainer to get a good resume done if you want the job and PSR will deliver the goods.

Donogh Gethings

05:12 14 Feb 23

I had a great experience with the agency! Beejay was very professional, cooperative, quick responsive to me. Ms. Nicole prepared my Resume and Cover letter for one job application. She had two hours of telephone conversation with me, explained the selection criteria points elaborately, collected all the relevant information she needed from me. The final write up was excellent and on time !! I re-ordered for the second cover letter of a different job application just within 48 hours of first order was delivered. The cover letter needed a little addition. Beejay and Nicole worked together to complete the task promply. I was able to submit my second application just two hours before deadline. I certainly go back to them for further services.

Sadman Ferdous

06:17 10 Feb 23

Public Service Resumes did a fantastic job of getting my Resume sorted quickly, they responded in a timely manner and the Writer Dorinnia was great

Shane Meier

08:52 07 Feb 23

I greatly appreciate their professionalism, help and understanding. I am pleased with the product they provided and am greatful they were open to my request for some edits, even after I said that I am happy with the product they initially provided. I definitely would recommend Public Service Resumes.

TKY

08:55 04 Feb 23

Public Service Resumes helped me to write selection criteria for a local council job and how to prepare for interviews. Ellen helped me about my selection criteria, she was so detailed and patient. I received the draft on time. Only one minor change needed to be updated to finalize my selection criteria. Tina helped me with my interview. She was so experienced. In the training session, I can clearly know how to prepare my answers in an interview. I highly recommend Public Service Resumes.

Mengya Yu

05:54 11 Jan 23

Fabulous service from the responsive first phone call from Beejay through to a super quick completion time. Thanks so much to Beejay and my writer Lisa. I needed this resume quite quickly and for this to be done in less than a week was outstanding. Usually Xmas New Year is really difficult because businesses shut down but not these amazing people! I am applying with confidence as this resume is beyond anything I could have created.

Nat Davies-Latta

23:10 03 Jan 23

I just wanted to post a quick thank you to Beejay, Sarah and all the team at public service resumes. The service was quick, professional and friendly and the end result was far better than anything I would have produced on my own. I would highly recommend this service to anyone in need of an updated modern day resume and excellently written criteria.

chris valacos

01:39 11 Oct 22

I have used the services of Beejay and Kylie a number of times over the past two years!The service and quality of work I have received is nothing short of sensational.Beejay is always prompt with requests and take the effort to understand the requirements prior to quoting.Kylie takes the time to understand you, your experience and turns that’s into written responses that’s shine you in a light you would not yourself, but always ensuring they are an accurate statement of what you have actually achieved.Government applications are extremely complex, and you are always going up against hundreds of applicants…. But with the help of Beejay and Kylie you are guaranteed to always standout!

John Crawford

21:03 16 Sep 22

I engaged Public Service Resumes to do a last minute application. My writer, Marwa, was super quick to digest the information in the job ad, took the time for a phone call to discuss the response (2x 500 word responses) and provided a set of responses that was spot on! I scored the interview.In addition, their customer service representative, Bee Jay, was very friendly, helpful and quick to respond.I highly recommend Public Service Resumes.

Jasmin Towers

22:29 13 Sep 22

If you want the job... use this service, the best service without a doubt. If you think you are prepared for an interview, you wont be, TINA is fantastic at teaching you what to say, how to say it and how to add context to your responses. I had the panel responding with 'great answer', 'strong response', 'wow, best answer to that question we have had'. I was anxious, not confident, had no idea, but spent time with PUBLIC SERVICE RESUMES worked through all government criteria and I had the best responses prepared, no trying to work it out on the day. PREPARE. Use this service, you will not regret it. If I could give 10 stars I would have left 10 stars. AND.... I got the job.

Cindy Patmore

03:37 13 Sep 22

Great service. Beejay was very helpful. Asha was patient during our phone consultation. Tina was very helpful with interview coaching. Learned alot from you guys. Great Resume. More than happy. Thanks guys!

joon choi

01:43 04 Sep 22

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