Public Service Resumes Frequently Asked Questions

Public Service Resumes operate Australia wide and have consultants located within every state of Australia.

Public Service Resumes orders are allocated to the most suitable writer. Your writer is someone who will understand and grasp the application requirements in full. Your consultation is phone based and your order type will determine the duration of your consultation, we have found that 30 – 45 minutes is required for a Resume service and additional time for any further products. It is important to remember there is not set time limit and consultation lasts as long as your writer requires to gather all the necessary information required to tailor write your documents start to finish.

Public Service Resumes are very flexible with the times we can conduct your consultation. This includes outside business hours up to 8pm in the evenings or over the weekends. The consultation is booked for your preferred time. Your writer will contact you before your consultation to confirm the exact time so you are both prepared.

We ask all of our clients who proceed with a Resume service to complete a Resume Information Form which will be attached in your order details email. Your writers email address will be provided in your order details email so that you can forward any applicable correspondence including attachments or links to Selection Criteria for orders completing Key Selection Criteria. For those who can’t provide any correspondence via email we can complete a consultation without the information form. It is just something we request that will assist the writer prepare for the consultation.

The communication lines are open throughout the whole process with your writer. You can request the writer to call you back to gather any extra information you may have not provided during your original consultation.

Yes, depending on the time frame you require your documents to be completed and the writer’s availability, you can request and book your preferred writer. A detailed profile of all our writers is available via the Writer Profile tab which can be located on our home page.

Yes, the processing time includes weekends and public holidays. We are open 365 days a year.

Yes, depending on the services you require. Public Service Resumes can build your package for your personal needs. All of our packages can include our Resume, Cover Letter, Key Selection Criteria, LinkedIn Profile writing services, Priority Services, Business Capability Statements, Interview Skills Training and or Career Development Coaching Sessions. You can view all our products on our home page in the ‘All Products’ tab.

Yes, Public Service Resumes have set fee for Selection Criteria writing, we will need to review the details of the application to offer a precise fee as all criteria differ in method, position level and requirements.

Your documents will be delivered to your email address and the designer will notify you that your documents have been completed and sent.

Yes, all of our documents will be sent to you in an editable Office Word document so you can alter, update or change any content after your 45 day review and feedback period has expired. The Resume is also sent in a PDF file.

No, this is a PSD file and you will not have access to alter or change your name on the front page cover design. If you have a name change and require a new name simply let us know and we will make this change on a complimentary basis. This includes outside our 45 day review and feedback period.

The 45 day review and feedback period will commence from the date the documents are delivered to you giving you the maximum amount of time to utilise our revision service.

Unlimited changes are available to ensure you are 100% satisfied. This is only applicable to the order you place and not to suit different requirements.

Depending on the updates required and how long it has been since you last utilised our service will determine the fee.

Yes, when you purchase any of our products you will be eligible for a 15% discount which will apply to any future services you require or would like to utilise. Anyone you would like to refer, friends, family or staff, will be eligible for a 10% discount.

7 – 10 days is Public Service Resumes standard delivery time, this includes weekends.

Yes, Public Service Resumes offer clients requiring the documents completed sooner rather than later , 24 hour service, 48 hour service, 3 x day service and 4 x day service at an additional fee.

Public Service Resumes consultants are available seven days a week, this includes public holidays and also outside business hours.