Professional Customer Service Resume Writing

Tailored Resumes for Call Centre and Customer Service Roles

Are you looking to secure a position in Customer Service or a Call Centre environment? Whether you’re applying for roles in the public sector, local government, or private enterprise, a professionally written Customer Service Resume can significantly increase your chances of success.

At Public Service Resumes, we specialise in creating high-quality, custom-written resumes that highlight your strengths, align with job requirements, and get you noticed. With competition growing across the industry, especially for public sector customer service roles, having a tailored and professional application can set you apart from other candidates.

If you’re ready to take the next step in your Customer Service career, let our expert writers help you create a resume that opens doors.

Why a Career in Customer Service or Call Centres?

Customer Service and Call Centre roles are essential to both the private and public sectors. These roles are often the first point of contact between an organisation and the public, requiring a unique blend of interpersonal skills, problem-solving ability, and professionalism.

Common roles include:

Customer Service Officer
Inbound Contact Centre Representative
Call Centre Agent
Support Centre Operator
Customer Experience Advisor
Team Leader or Shift Supervisor

Customer Service roles in the Australian Public Service (APS), State Government, and Local Government offer stability, career growth, and the opportunity to support and assist members of the public in meaningful ways.

Why a Strong Customer Service Resume Matters

A Customer Service Resume is your first impression. With selection panels often reviewing dozens of applications, your resume needs to clearly and professionally demonstrate your ability to succeed in customer-facing roles.

A professionally written resume tailored for Customer Service or Call Centre roles helps you:

Make a strong first impression with clear formatting and structure
Showcase your interpersonal and communication skills effectively
Align your skills with job-specific responsibilities and expectations
Stand out with a compelling, results-focused summary of your experience
Meet the requirements of government and corporate recruitment frameworks

Customer Service Resume Examples

How We Craft High-Impact Customer Service Resumes

At Public Service Resumes, every resume is custom-written by experienced professionals. We don’t use templates—we create strategic, tailored documents that highlight your unique skills, achievements, and value.

Our resume writers will:

Conduct a Detailed Consultation – We take the time to understand your experience, your goals, and the specific role you’re targeting
Highlight Relevant Skills and Outcomes – We showcase transferable skills such as conflict resolution, multitasking, and call handling metrics
Use Professional Formatting – We design clear, visually appealing resumes that are easy to read and ATS-friendly
Write with Purpose – We craft compelling summaries, action-driven statements, and achievement-based examples that prove your value
Align with Employer Values – We incorporate qualities such as empathy, efficiency, and teamwork that are essential to customer service roles

What Makes a Strong Customer Service Resume?

A successful resume in this field is more than just a list of duties. It must present you as someone who can handle real-time customer concerns, multitask under pressure, and resolve issues effectively.

Professional Formatting and Layout

Clean, modern design with logical flow
Clear section headings and bullet points
Consistent structure and easy-to-read language

Achievement-Focused Language

Highlights outcomes, not just responsibilities
Uses action verbs and quantifiable results (e.g., “Reduced average call time by 15%”)
Shows how you’ve delivered value in past roles

Relevant Skills and Experience

Emphasises customer engagement, call handling, data entry, and team collaboration
Tailors content to align with role expectations in both government and private sectors

Alignment with Organisational Values

Demonstrates patience, professionalism, and a customer-first mindset
Reflects understanding of the organisation’s goals and public service commitment

Selection Criteria for Customer Service Roles

If the role requires responses to Key Selection Criteria, this is a critical part of your application. These responses must be targeted, evidence-based, and written using structured frameworks such as STAR (Situation, Task, Action, Result).

Our writers will:

Conduct a one-on-one consultation to draw out relevant experiences
Help you identify strong examples that align with each criterion
Write engaging responses that demonstrate your suitability for the role
Ensure responses are tailored to APS, State Government, or Local Council standards

What’s Included in Our Customer Service Resume Service

Our Customer Service Resume and Selection Criteria Writing Service is designed to deliver professional, job-ready documents that maximise your chances of success:

Expert Consultation – We begin with a detailed consultation to understand your career history and the roles you’re targeting
Professional Resume Writing – A custom resume that highlights your strengths, skills, and suitability for the role
Selection Criteria Support – Professionally written responses aligned with government expectations (if required)
Editing and Quality Control – Every document is professionally reviewed for clarity, grammar, and formatting
45-Day Review Period – We provide a revision window to ensure you’re 100% satisfied
Fast Turnaround – High-quality resumes delivered quickly and efficiently

Australia-Wide Customer Service Resume Writing

We provide expert resume writing services for Customer Service and Call Centre professionals across Australia, including:

Get Started Today

Don’t let a poorly written resume or rushed selection criteria response hold you back. With tailored, professional documents from Public Service Resumes, you’ll be one step closer to landing your ideal Customer Service or Call Centre role.

Contact us today and let us help you create a resume that makes a lasting impression!

Our Google Reviews

I contacted Beejay of Public Service Resumes in September 2024 for assistance with a Qld Health job application. Sara was assigned as my writer and collaboratively the 2 page statement was addressed and Sara created a modern and up to date resume which earned a merit for the effort. I have contacted Beejay again for another Qld Health job opportunity and Sara was assigned as my writer and she has been very supportive with tackling the 2 page statement, resulting in an interview being offered. So hopeful of a good result and I highly recommend the Public Service Resumes group to calm your nerves and assist with addressing what HR staff are looking for in job applications. Thank you Sara for your encouragement and support with my applications.

Disha Davis

23:03 08 May 25

Excellent service. PSR helped me achieve an interview and ultimately the job I went for. Certainly recommended.

Michael Edrich

00:47 15 Jan 25

After 23 years in the same job, I applied last month for a job that I thought was way out of my reach. I contacted Beejay (thanks for listening to my initial non informative rant and being so nice 😂) as I needed urgent help with my extremely outdated and poor worded CV. Abby was the fabulous one to help me and put together something fabulous to apply with! Against a huge amount of candidates, I ended up getting the job. Cannot recommend them enough ❤️

Carly Ringe

09:40 14 Jan 25

Friendly service, professional and talented!

Tessa Dean

00:30 05 Jan 25

Beejay and Abi did a amazing work, very personal and great results will def use them down the line

Willliam Maclean

08:45 13 Oct 24

Highly recommended, this is an excellent service! I cannot speak highly enough of Bee-Jay and senior writer Meaghan. All staff are insightful, very professional, committed and clear in all communications. All deadlines are met, writers happy to work with you, take feedback and listen to your needs. I have only ever had positive and productive interactions with Public Service Resumes.

Jannine Kaye

00:30 06 Sep 24

Great fast and proficient service, I dealt with Melanie who very much hit the mark. I'd highly recommend.

Caz Bannan

04:16 30 Aug 24

Highly recommended! Big shout out to Steve!Amazing service especially from Steve he went 'above and beyond' to ensure my Resume was tailored to my needs. Thank you for everything Steve!

Aaron Cormack

21:46 05 Jul 24

HiI highly recommend this firm for your professional resume needs and special thanks to Kristie who did a fantastic job on my resume...Looking forward to doing business with you in future...Thank you

Jessica Singh

05:35 05 Jul 24

Highly recommended! They have helped me several times. I needed a new resume - from start to finish - 10/10. Kylie my resume writer was awesome! Once again - thank you!

Reece Powell

08:37 08 Jun 24

Thank you for your services with making me a resume. A very special thank you to Berny who, after one phone call was able to capture everything I needed placed into the resume, reorganise the info, sort it all out and produce a professional resume. It is also noteworthy to say that PSR also give a Word.doc version.

Jean Cashmore

06:45 07 Jun 24

I would definitely recommend using the services.the whole team is very helpful and professional. Super engaging takes your feedback onboard and come up with a tailored solution from start to end.And the result a was able to secure the position for which I applied for.will use reuse their service in future again.Sunil

Sunil Shivanandan

04:21 18 Apr 24

Exceptional service received from Beejay and his team. The process from start to finish was prompt and efficient. I was cutting it close with the application deadline but Steve saved the day! He was flexible with consult times and obtained all required info to compile the key selection criteria and was informative about the application process in the public sector. I would highly recommend their services! 😊

Whitney Smith

04:30 07 Mar 24

Really happy with the result, would recommend this service to anyone that is in need of help with their job applications.

Soggsy

00:59 14 Dec 23

Nathalie Keast

04:21 05 Dec 23

The service from Public Service Resumes is second to none. From the moment you make an enquiry, you will receive outstanding service and personalised attention. The process with the writer was enjoyable and Meaghan was clearly well prepared before our meeting. She had intimate knowledge of my skills and what I was wanting to achieve with the resume service. Add to that, the fact that this company has intimate knowledge of how to write targeted responses, you are on an absolute winner with this company. My husband and I have both used this service and have both made it to the next stage of job applications, thanks to Public Service Resumes. Gold star recommendation.

Dizzy

07:07 07 Oct 23

Great experience dealing with these professionals. The whole process from go was very simplified, introduction phone call and follow up email, payment method, consultation with assigned writer, and final editing of the draft for approval all took place within a specified timeframe in order to meet my application deadline. End result an amazing Resume.

Anne Thompson

12:54 13 Sep 23

Thank you Beejay and Melanie for the fast and quality service in writing my selection criteria. I got the job! I would highly recommend their services.

Mary N

01:02 22 Aug 23

Beejay and Kimberley did a fantastic job on my resume. Highly recommended

Gladys Garcia

08:10 31 Jul 23

Can not recommend their services enough. I have used them twice now and both times I have secured new employment due to the quality of the cover letters written by Public Service Resumes.The process is made easy from the initial call with my writer who sort as much information from me as possible to get a clear understanding of how I meet the application criteria. To the final product. I found that my request for amendments and adjustments was easily received and implemented into the final product.They made the whole process enjoyable on both occasions. I will be using their services for further employment applications.

Perrin Ward

06:27 20 Jul 23

Very professional service from Beejay and Kirstie. Easy to deal with, and they produced a great resume and cover letter. On time. In using their services, it gave me a time to focus on other things. Highly recommend.

Alison L

23:19 14 Jul 23

Absolutely love the services. I have used over and over . Work is on point and always meeting my tight time frames. Highly recommend look forward to reaching out for help again. Your work excites me

Nadin Teghlobi

01:57 03 Jul 23

Love their customer service. They not only guided me to prepare for the interview well they helped me with statements. Their support gave me confidence to face the interviews.

Madhavi Chandrasekara

01:33 01 Jul 23

Jaqueline from Public Service Resumes wrote my resume, selection criteria and cover letter for a mid senior level position with the state government. I was shortlisted for the interview process. Prior to the interview I received coaching from Jaqueline which was very helpful. I received feedback that whilst I wasn't successful in getting the position , I came a close second. I was told I interviewed very strongly and encouraged to keep applying to government positions. Whilst I didn't get the position I was very pleased to be shortlisted to an interview and then receive such positive feedback from the interviewer. Thanks Jaqueline and Beejay for your assistance. The process has been a great boost to my confidence.

Diana Iezzi

00:24 17 May 23

Have used Public Service Resumes for years, to date I have secured 3 jobs thanks to their quality work. Always friendly and super helpful, highly recommend!!

Josh Ua

02:13 25 Apr 23

Absolutely brilliant service from start to finish. Great communication and fantastic end result. I cannot thank you enough.

Rachel Payet

23:16 20 Apr 23

I was impressed with the documents. The resume wording was not something I would have written myself, which is why I engaged experts. Formatting and design were amazing too. delivered ahead of schedule. the process from start to finish was seamless

blake chitty

07:40 18 Apr 23

The whole experience was fantastic. From initially liaising with Beejay, through to working on my selection criteria with Meaghan the process was extremely professional and service focused. The work had a very quick turnaround time and resulted in an interview. Public Services Resumes helped me update my resume and selection criteria. Well worth the purchase and time.

Jacob Curulli

08:11 16 Apr 23

Could not recommend highly enough. Louise was an absolute pleasure to liaise with and captured complex history in some very "out of the norm" industries and projects perfectly. Just an all-a-round great experiance.

Murray Decker

01:48 12 Apr 23

From the moment I contacted Beejay at Public Service Resumes I was confident that I was in the right hands for a new resume. Kristie was excellent and understood my requirements. She put together a great resume and covering letter within the very short time I had to submit resume and did not disappoint. Highly recommend and will use again. Thanks team.

Jimi

00:13 22 Mar 23

The Resume Service was exceptional. The writer and the finished product has given me the confidence to apply for positions that are commensurate with my experience. Whilst I knew I was capable, I was not receiving any interview requests. It is early days with my newly minted resume, however I remain very hopeful.Very fast turnaround and worth the money.

Lyn

02:20 18 Mar 23

I am extremely happy with the documents and the quality service provided. I have also forwarded your details onto a number of acquaintances who are also looking at incorporating a service such as yours for future job opportunities that they are applying for?Louise, thank you very much as the results from our continued correspondence via email, phone and messaging was fantastic. I am also looking at one more application response and I am very hopeful that I may be fortunate that you have the time to work with myself again as I believe you have been a credit to the company you work for and also myself in getting a high quality resume professionally tailored to my needs.Thank you

Graham Clark

05:03 09 Mar 23

After applying for a number of jobs on my own and not getting anywhere, I thought I’d give Public Service Resumes a go! Prompt professional service, friendly staff and an interview first go! Highly recommend!

Nova Marti

09:45 08 Mar 23

I received exceptional service from Public Service Resumes. I was in a hurry to get my resume updated as there was a job I wanted to apply for that had been advertised a few days before I saw it. I contacted PSR and Beejay was in touch very quickly to set up an interview with Jackey. Jackey was super professional and knew how to put the right content in the resume to have the strongest impact. PSR had indicated a six-day turnaround but I requested the resume as soon as they could provide it. Less than 48 hours after my interview with Jackey I had my resume back and ready to go. I was really happy with how it looked and the content. It's a no-brainer to get a good resume done if you want the job and PSR will deliver the goods.

Donogh Gethings

05:12 14 Feb 23

I had a great experience with the agency! Beejay was very professional, cooperative, quick responsive to me. Ms. Nicole prepared my Resume and Cover letter for one job application. She had two hours of telephone conversation with me, explained the selection criteria points elaborately, collected all the relevant information she needed from me. The final write up was excellent and on time !! I re-ordered for the second cover letter of a different job application just within 48 hours of first order was delivered. The cover letter needed a little addition. Beejay and Nicole worked together to complete the task promply. I was able to submit my second application just two hours before deadline. I certainly go back to them for further services.

Sadman Ferdous

06:17 10 Feb 23

Public Service Resumes did a fantastic job of getting my Resume sorted quickly, they responded in a timely manner and the Writer Dorinnia was great

Shane Meier

08:52 07 Feb 23

I greatly appreciate their professionalism, help and understanding. I am pleased with the product they provided and am greatful they were open to my request for some edits, even after I said that I am happy with the product they initially provided. I definitely would recommend Public Service Resumes.

TKY

08:55 04 Feb 23

Public Service Resumes helped me to write selection criteria for a local council job and how to prepare for interviews. Ellen helped me about my selection criteria, she was so detailed and patient. I received the draft on time. Only one minor change needed to be updated to finalize my selection criteria. Tina helped me with my interview. She was so experienced. In the training session, I can clearly know how to prepare my answers in an interview. I highly recommend Public Service Resumes.

Mengya Yu

05:54 11 Jan 23

Fabulous service from the responsive first phone call from Beejay through to a super quick completion time. Thanks so much to Beejay and my writer Lisa. I needed this resume quite quickly and for this to be done in less than a week was outstanding. Usually Xmas New Year is really difficult because businesses shut down but not these amazing people! I am applying with confidence as this resume is beyond anything I could have created.

Nat Davies-Latta

23:10 03 Jan 23

I just wanted to post a quick thank you to Beejay, Sarah and all the team at public service resumes. The service was quick, professional and friendly and the end result was far better than anything I would have produced on my own. I would highly recommend this service to anyone in need of an updated modern day resume and excellently written criteria.

chris valacos

01:39 11 Oct 22

I have used the services of Beejay and Kylie a number of times over the past two years!The service and quality of work I have received is nothing short of sensational.Beejay is always prompt with requests and take the effort to understand the requirements prior to quoting.Kylie takes the time to understand you, your experience and turns that’s into written responses that’s shine you in a light you would not yourself, but always ensuring they are an accurate statement of what you have actually achieved.Government applications are extremely complex, and you are always going up against hundreds of applicants…. But with the help of Beejay and Kylie you are guaranteed to always standout!

John Crawford

21:03 16 Sep 22

I engaged Public Service Resumes to do a last minute application. My writer, Marwa, was super quick to digest the information in the job ad, took the time for a phone call to discuss the response (2x 500 word responses) and provided a set of responses that was spot on! I scored the interview.In addition, their customer service representative, Bee Jay, was very friendly, helpful and quick to respond.I highly recommend Public Service Resumes.

Jasmin Towers

22:29 13 Sep 22

If you want the job... use this service, the best service without a doubt. If you think you are prepared for an interview, you wont be, TINA is fantastic at teaching you what to say, how to say it and how to add context to your responses. I had the panel responding with 'great answer', 'strong response', 'wow, best answer to that question we have had'. I was anxious, not confident, had no idea, but spent time with PUBLIC SERVICE RESUMES worked through all government criteria and I had the best responses prepared, no trying to work it out on the day. PREPARE. Use this service, you will not regret it. If I could give 10 stars I would have left 10 stars. AND.... I got the job.

Cindy Patmore

03:37 13 Sep 22

Great service. Beejay was very helpful. Asha was patient during our phone consultation. Tina was very helpful with interview coaching. Learned alot from you guys. Great Resume. More than happy. Thanks guys!

joon choi

01:43 04 Sep 22

Really happy with the service and the end product

Andrew Photopoulos

09:57 03 Sep 22

Would highly recommend this business to anyone needing assistance with their resume or job application. Laura in particular was extremely knowledgeable and helpful throughout the writing process. Beejay was also great to work with as well. The end result was that I received an excellent resume and cover letter ready for submission.

Chris Crowley

10:02 29 Aug 22

Great service and advice would recommend highly to others.

Elliott Watson

08:33 23 Aug 22

Sreejit Thampi

05:22 04 May 22

I had an excellent experience with public service resumes. The first contact was very prompt and professional. I received a phone call where Beejay thoroughly explained the process. I was then referred to Meaghan as my writer and she was very good. She gathered information from me over a one hour phone call and I must admit I wasn't very helpful as I am not good with the whole cv thing. She was patient and pulled out enough info from me to write an amazing resume and CV. Honestly it's the best cv I've ever read. If I was reading this on a selection panel I would give myself an interview after reading the first paragraph.Thanks again Beejan and Meaghan, you guys do a great job.Milan.

Milan Pavkovic

23:57 15 Apr 22

Just had a fantastic experience with this team! Very attentive, responsive from the get go, and absolute professionalism through the entire process. The admin, customer service and writing services are exemplary. Having not used this type of service previously, I must confess to my initial apprehension, however it wasnt long before I became very comfortable and confidant that this this service was for me. This was mainly due to immediately efficient and fantastic customer attention. The team transformed what was a duanting task in preparing my resume and statement of claims for a job application, to an effortless no stress exercise. Sally, my appointed writer contacted my within hours, and was all over it after a great conversation, and had the completed documents back to me within a few days. As a result of this service I was able to showcase my skills and experience against the position and submit a very strong application. Well done team! You definately have my continued custom when needed. Cheers!

Charter North 4WD Safaris

23:02 22 Dec 21

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