Public Service Resumes Blog

Top customer service interview questions & how to prepare

Customer service can be a highly rewarding, but challenging profession. During a customer service job interview, you’ll be competing against other highly qualified candidates. Therefore, it is crucial you make a strong impression. Above all, preparation is key. Familiarising yourself …

How to write a standout  resume for leadership roles

Are you looking to take the next step in your career? When applying for a leadership role, you will have significant skills and experience. However, you will also be coming up against highly qualified and experienced candidates. However, you will …

How to respond to APS selection criteria

Are you looking to apply for a job in the Australian Public Service (APS)? In most cases, simply submitting a resume and cover letter won’t be enough. Most APS applications will also require a written component, such as key selection …

Why problem solving at work is important & how to improve it

In life, there will always be problems, including in the workplace. To minimise their impact, effective and innovative solutions are required.   Unsolved problems in the workplace can have significant consequences for productivity and financial viability. Therefore, problem-solving has been …