Public Service Resumes Blog

Are you underpaid?: How to tell and what to do about it?

We should all be paid fairly for the work we do. If you haven’t had a pay increase in a while, or your colleagues are paid more than you, it could be a sign you are underpaid. So what are the signs you are underpaid and how can you address the issue? How to tell if you are underpaid Your …

Career coaching for customer service: What are the benefits?

Are you currently working in customer service, or are you looking to pursue a career in the industry? Customer service can be a challenging career. Whether you are striving to advance your career or manage the demands of the role, it’s crucial that you have the right support. That’s where career development coaching comes in. So, what are the benefits …

Interview skills coaching: What are the benefits?

No matter your skills or experience, mastering job interviews is the key to landing your dream role. An interview coach is someone, usually with recruitment or human resources experience, who can teach you techniques to maximise your chances of success in a job interview. The benefits of hiring an interview coach can be significant. An interview coach can help you …

Why soft skills are increasingly important in the workplace

It’s clear that employers and employees are increasingly valuing soft skills. A study by The Mandarin found that 31% of public servants identify soft skills as their department’s most significant skills gap. It’s not just in the public sector that soft skills are in high demand. According to a 2024 study by Indeed, soft skills such as communication, teamwork, problem-solving …

How to manage boredom at work

Have you ever felt bored at work? If so, you’re not alone. According to an international study, nearly half of workers are bored at least three days a week. Boredom is defined as an emotional state characterized by feeling unstimulated, unfocused and restless yet lacking the desire to engage. Everyone will get bored at some stage of their career, but …

Why workplace delegation is essential

All workplaces are a team. No matter their skills or experience, no one person can complete all the tasks that are required. Trying to complete too many tasks will lead to poor outcomes for both you and your workplace. That’s why delegation is essential. Delegation occurs when an employee, often someone in a management or senior position, assigns tasks to …