Communicate your way to success: Why communication in the workplace is as important as ever

Communication is one of the most sought-after skills in the workplace according to Michael Page and Hays. Here’s why communication is essential and what you can do to boost your skills.

Why it is important

How important is good communication in the workplace? The answer is very. 

Solid communication skills can distinguish you from other applicants when applying for jobs.

Employers value communication skills for several reasons.

In the modern workplace, teamwork is a highly desired skill. Without strong communication skills, effective teamwork will be challenging.

In a highly competitive environment, workplaces with a healthy culture thrive and retain employees. Therefore, those who can build rapport and form connections with others will stand out from the crowd.

However, without appropriate communication skills, this is difficult to achieve.  Strong communication allows you to build healthy relationships with your colleagues and clients.

A desire to constantly build your skills and learn from your mistakes is one of the attributes employers value most.

Giving and receiving feedback is another benefit of good communication skills. Receiving feedback helps with personal growth by allowing you to learn from others.

Types of communication.

Two of the main communication types used in the workplace are verbal and written communication.  Both are key requirements in many job descriptions, across various industries including the public service.

Verbal communication refers to the ability to orally express your ideas confidently and concisely. Verbal communication isn’t just about what you say. How you say it is also crucial. Written communication refers to the ability convey information appropriately in a written format, with enough detail and without room for interpretation. Common workplace examples of written communication include emails, proposals, meeting minutes and reports.

How to improve

Do you feel as though your communication skills are lacking?

You can improve your communication skills in the workplace in several ways.

No matter how you deliver it, ensure your message is clear.  Carefully consider who you are talking to and what you want to say. What is it your audience already knows about the topic and what do you most need them to know?  Try to get to the point and avoid adding in excessive detail or your key message could get lost.

When communicating verbally, actively listen to others and empathise with their concerns.

It is critical that you are aware of your body language and how this may come across to others. Your posture, eye contact or facial expressions can affect the way others receive your message. Get it wrong and no matter your intention, you could appear cold, rude or aloof.

Get involved in social activities at work if you can, to assist in building your interpersonal skills. Participating in activities outside of work such as sporting clubs and community groups can also boost your ability to relate to others.

When sending emails, it is easy for your message to become confused. Always proofread any written work to ensure it is grammatically correct and cannot be misinterpreted.


Mastering communication skills isn’t easy. The team at Public Service Resumes can help.

Public Service Resumes is pleased to offer interview skills coaching.