It’s clear that employers and employees are increasingly valuing soft skills.
A study by The Mandarin found that 31% of public servants identify soft skills as their department’s most significant skills gap.
It’s not just in the public sector that soft skills are in high demand.
According to a 2024 study by Indeed, soft skills such as communication, teamwork, problem-solving and adaptability were ranked ahead of technical skills.
Research shows that by 2030, two-thirds of jobs will be soft-skill-driven compared to half in 2000.
So why are soft skills so important and how can you improve your skills?
Why has the demand for soft skills increased?
As artificial intelligence in the workplace increases its prevalence, many routine tasks have been automated. However, computers cannot show emotions or build loyalty and trust. Therefore, having the human touch is more important than ever.
At the same time, work is becoming more complex than ever. As a result, workers need strong emotional and social skills to navigate these challenges effectively
The importance of soft skills in leadership
Soft skills are often the key to leadership. Many public servants reported wanting more from their leaders. According to a study by The Mandarin, 25% of public servants believed leadership capability was the most important area their department needed to improve in.
Among the most critical soft skills for leaders are the following:
• Adaptability: In any workplace, circumstances can change quickly. Leaders must be able to respond to emerging opportunities. In addition, they must be able to respond to any unforeseen challenges.
• Teamwork: To be an effective leader, you must be able to work with others. You must be able to navigate personality differences and overcome conflict when it arises.
• Problem-solving: In the workplace, you will be faced with many challenges. As a leader, you must be able to develop innovative solutions to issues as they arise.
• Active listening skills: Leaders must be able to empathise with the needs of those they work with. This is critical to build the trust of their colleagues.
How to improve your soft skills
There are many ways you can improve your soft skills. These include:
• Being open to feedback: In the workplace, you may receive feedback from your colleagues or supervisors. For example, you may receive feedback on your communication skills or your ability to work in a team. Make sure to take this feedback on board. Where possible, take the opportunity to proactively seek feedback after you have completed a project.
• Building positive relationships: Developing strong relationships with your colleagues will maximise your chance of success in the workplace. When appropriate, ask them about their lives outside of work. Consider inviting them out to lunch. Connecting with colleagues outside of work will help you to understand their personality, deepening your professional and personal connection.
• Communicating often: The best way to develop your soft skills is through practice. Communicate with others as often as possible in as many different formats as possible.
• Going outside your comfort zone: Developing your soft skills often requires stepping outside your comfort zone. For example, giving a public presentation can help you improve your public speaking skills.
• Observing others: Observing others is a great way to improve your soft skills. Take note of how they interact with each other and work together as a team.
Mastering soft skills is essential for those looking to advance their career. If you’re ready to take the next step, consider seeking professional guidance to help you refine these critical skills. Public Service Resumes is pleased to offer tailored services, including career development coaching and interview skills coaching.
Article References
Indeed (10 June 2023) ‘How To Improve Your Soft Skills (Plus Their Importance)’, Indeed, accessed 16 January 2025.
The Mandarin (10 December 2024) ‘Mind the gap: Why government employers need to double down on soft skills’, The Mandarin, accessed 16 January 2025.